Overview
See every order and what needs your attention.
Client portal
Your Client Portal: Every Order, File and Message in One Place
After you order, everything about your project lives in your dashboard: the brief, messages, files, revisions, invoices and the final handover.
- Sign in with an email link or a six-digit code, with no password to remember
- Follow each order from brief to handover
- Send and receive files and messages in one thread
- Download invoices and receipts any time
Sign inNo password
OrdersAll in one place
Since2015
Your dashboard
One Place for Everything About Your Project
No searching your inbox for the last file or the last question.
When you place an order, we create your account and email you a sign-in link. From then on your dashboard shows each order, what stage it is in, what we need from you and what we have sent you.
You fill in the short project brief there, send messages to the team, upload files, review deliveries, ask for revisions and, at the end, download the final files and the written handover. Invoices and receipts are kept next to the order they belong to.
Everything is private to you. Files are only available to you after you sign in, and you are signed out automatically after a period of inactivity.
What is inside
What You Can Do in the Dashboard
Project brief
Answer the short questionnaire that sets the scope in motion.
Messages
Talk to the team in one thread per order, with email notifications.
Files
Send files to us and download what we deliver, all in one list.
Revisions
Ask for changes within your included revision rounds.
Access vault
Share access details safely instead of sending them by email.
Billing
Invoices, receipts and any balance that is due.
Reorder
Order the same service again with a click.
Notifications
Choose which updates you get by email.
Account
Your details and your active sessions.
Getting in
Signing In Takes a Minute
Place an order
We create your account when your first order is paid.
Open the sign-in email
It contains a link, and you can also ask for a six-digit code.
Land on your dashboard
Your orders and next steps are the first thing you see.
Come back any time
Request a new link or code whenever you need one.
FAQ
Client Portal Questions Answered
Signing in, files and privacy. Open any question for the full answer.
How do I sign in?
Open the dashboard page and ask for an email link or a six-digit code. There is no password to set or remember.
When is my account created?
When your first order is paid. We send the sign-in email at that point.
Can I see my files after the project ends?
Yes. Your orders, files, messages and invoices stay in your dashboard.
How do I send you access to my store?
Invite us as a Shopify collaborator. If you need to share other details, use the access vault in your dashboard rather than email.
Can I ask for a revision from the dashboard?
Yes. Each package includes two revision rounds, and you request each round from the order.
Where are my invoices and receipts?
In the billing section, next to each order.
Am I signed out automatically?
Yes. After a period of inactivity you are signed out, which protects your files.
What if I did not receive the sign-in email?
Check your spam folder, then request a new link or code from the dashboard page. If it still does not arrive, use the contact page.
Can more than one person use my account?
Each person should use their own sign-in. Add a technical contact in your project brief if someone else should receive updates.
Ready when you are
Everything About Your Project in One Place
Sign in to follow your order, or place one now with a fixed price.
- Fixed prices shown before you pay
- Two revision rounds in every package
- A written handover with every job