Project lead
Reads your brief, confirms the scope in writing, answers your questions and makes sure each step has what it needs.
The people behind a project
Shopify Design Team: The Roles Behind Every Order
Every job passes through the same roles. Here is what each one does, what they hand to the next, and what that means for your store.
- Five roles on a typical project
- A clear handoff between each
- One point of contact for you
- The same checks on every order
Roles5
Since2015
Stores launched450+
How a team works
You Deal With One Person While Five Roles Work for You
A project is a chain of small jobs, and each link has an owner.
When you order a service you do not need to manage a team. You have one point of contact who understands your brief, and behind that person the work moves through roles with different skills: planning, design, development, checking and content.
We describe the roles and not the individuals on this page because the people who work on a project depend on what the job needs. A header fix needs a developer and a checker. A full store design adds a designer and content support. Naming a fixed team here would promise something the order cannot always include.
What stays constant is the order of work and the checks. The same steps apply whether the job costs $29 or $2,900.
The roles
Who Does What on a Project
Designer
Decides layout, spacing, color and the look of new sections so the result matches your brand and works on small screens.
Developer
Builds the change in a duplicate theme, keeps code tidy and checks it against your existing apps and settings.
Quality checker
Tests the work on phones, tablets and desktops and on real orders where relevant, and sends it back if it falls short.
Content support
Prepares copy, images and product data when the job includes them, working from facts you supply.
The handoff
How Work Moves From Role to Role
Brief to scope
The lead turns your answers into a written scope that names what is included and what is not.
Scope to design
Where the job has a visible layer, the designer sets the look before any code is written.
Design to build
The developer builds in a safe copy and records what changed.
Build to check
The checker tests it and returns anything that does not match the scope.
Check to you
You review, ask for changes inside the two revision rounds and approve.
At a glance
Roles by Type of Job
| Type of job | Roles usually involved | Why |
|---|---|---|
| Small task | Lead, developer, checker | A focused change that needs building and testing |
| Theme or redesign | Lead, designer, developer, checker | A visible layer that needs design decisions |
| Content service | Lead, content support, checker | Copy, images or data made from your facts |
| SEO or speed | Lead, developer, checker | Technical changes that need testing |
Roles shown are typical. The scope for your order states what will be done.
What this means for you
What You Can Count On
On every order
- One point of contact
- Written scope before work starts
- Testing before you review
- A written handover
What we do not publish here
- Individual names or photos
- Headcount figures
- Qualifications we cannot verify
- Promises about who will work on your job
In depth
How the Roles Work Together on Your Order
A team is a set of habits as much as a set of people. These are the habits behind every Store Design Expert project.
We describe roles and not individual people because the people involved depend on what the job needs. What does not change is the order of work, the checks and the written record. This section explains how those habits protect your store.
One point of contact
You deal with one person who understands your brief and speaks for the project. That person turns your answers into a written scope, answers questions and makes sure each step has an owner. You do not need to manage a team or repeat yourself to different people.
Design before code
Where a job has a visible layer, the look is decided before any code is written. This prevents the common problem of building something that works but looks wrong, then rebuilding it.
Development in a safe copy
Developers build in a duplicate theme, keep code tidy and record what changed. They check new work against your existing theme so one change does not break another.
Independent checking
The person who tests the work is not the person who built it. A fresh pair of eyes catches mistakes the builder no longer sees, such as a button that wraps on a narrow phone.
Content from your facts
Where a job includes copy, images or product data, content support works only from facts you supply or approve. We do not invent claims about your products.
Because the process is the same for a $29 task and a $2,900 build, you can judge how we work from a small order before committing to a large one.
Quality
Six Checks Every Piece of Work Passes
The checker works through these before the work reaches you.
Real devices
Phones, tablets and desktops at common screen widths.
The scope
Every item in the written scope is present and works as described.
The look
Spacing, color, alignment and type match the agreed design.
Speed
The change does not slow the page noticeably.
Links and forms
Links go to the right place and forms submit correctly.
Nothing else broke
Pages around the change still work as before.
Working with us
How to Get the Best Result From the Roles Involved
A little preparation helps each role do its best work.
- For the project lead: a clear goal, your deadline and any must-haves.
- For the designer: examples you like, your brand files and what you dislike.
- For the developer: collaborator access and a note about any apps or customizations already in your theme.
- For the checker: the devices your customers use most.
- For content support: accurate product facts and any wording you must use or avoid.
Each of these items is on the what we need from you checklist, so you can gather them before you order.
At a glance
What Each Role Hands to the Next
Every handoff has a written output.
| From | To | What is handed over |
|---|---|---|
| You | Project lead | Your brief, examples and materials |
| Project lead | Designer | The written scope and design direction |
| Designer | Developer | The agreed look for new sections |
| Developer | Quality checker | The built change and notes on what changed |
| Quality checker | You | A tested result ready for review |
| Project lead | You | Written notes and a recorded walkthrough |
Related searches
The Shopify Expert Team Behind Each Order
Short answers to questions people often search for on this topic.
Who is on a Shopify expert team?
A Shopify expert team usually combines a project lead, a designer, a developer, a quality checker and content support. We describe these roles, not named individuals, because who works on a job depends on what it needs.
What does a Shopify agency team do for a store?
A Shopify agency team scopes the work, designs the look, builds in a safe copy, tests on devices and hands over notes. The same process applies whether the job is a small fix or a full build.
Do you have Shopify designers and developers?
Yes. Shopify designers and developers work in sequence on each project, and a quality checker tests before you see the result. Shopify technical help is part of the build and handover.
Is there a Shopify designer or Shopify agency near me?
If you look for a Shopify designer near me or a Shopify agency near me, note that we work with clients in any country. Our Shopify done for you agency model works with clients in the USA and in any other country.
What does a Shopify website design agency or Shopify marketing agency in the USA offer?
A Shopify website design agency builds and improves stores. A Shopify marketing agency in the USA also runs campaigns. We focus on store design, speed, SEO set-up and growth services, and we do not run advertising.
Related searches
Related Searches: Shopify Design Team
People describe this topic in different ways when they search. These are the common ones.
People looking into Shopify Design Team also type “shopify technical help team”, “shopify agency in usa” or “shopify design your own product”.
You may also have come across “shopify help for shopify experts”, “shopify web design agency” or “shopify marketing agency in usa”.
People looking into Shopify Design Team also type “shopify design your own store”.
FAQ
Team Questions Answered
Who works on your store and how you talk to them. Open any question for the full answer.
Who will work on my Shopify store?
A project lead is your point of contact, and the roles needed for your job, such as developer, designer and checker, work behind them.
Do you list team members by name?
Not on this page. We describe the roles because the people involved depend on what each order needs.
How many people work at Store Design Expert?
We do not publish headcount. What matters for your order is the process and the checks, which are the same every time.
Can I speak to the developer directly?
You work through your project lead, who keeps questions and decisions in one place. This avoids mixed messages and keeps the scope clear.
Is there a designer on small tasks?
Small tasks are mostly developer work with a design check. A designer joins when the job has a new visible layer.
Who checks the work before I see it?
A quality checker tests it on phones, tablets and desktops and returns anything that does not match the scope.
What happens if my project lead is unavailable?
The written scope and notes mean another team member can continue without asking you to repeat yourself.
Do you outsource the work?
We do not state staffing arrangements on this page. What we commit to is the scope, the checks and the handover.
Why do you not name your team?
Roles describe what happens on every order, while names depend on the job. We prefer to promise a process and checks that stay constant over naming people who may not be on your job.
Will the same person work on all my orders?
You will have one point of contact for each project. We cannot promise the same individuals across different orders, but the process and the records are the same each time.
Who writes the product copy?
Content support prepares copy from facts you supply or approve. Services that include copywriting say so on their page.
Can I request a specific type of expert?
You can describe what you need in your brief. The scope states which roles the job involves, and the service page lists what each package includes.
How do I know the checker tested my change?
The written handover records what changed and what was checked, and the tested result is what you review.
What if I need to speak to someone urgently?
For live store problems see the emergency Shopify support page, which explains how urgent requests are handled.
Ready when you are
Start With a Clear Scope
Choose a service, see the exact price and let the roles above do the rest.
- Fixed prices shown before you pay
- Two revision rounds in every package
- A written handover with every job