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Know where your order stands
Shopify Project Updates: How You Follow Your Order
Good projects are easy to follow. This page lists the stages of an order, what you will know at each one and what we need from you to keep moving.
- Six stages from order to handover
- What you know at each stage
- What we need from you and when
- A written record at the end
Stages6
Revision rounds2
Since2015
Why updates matter
Most Delays Come From Waiting, Not Working
A clear picture of the next step keeps a project moving.
Shopify projects usually slow down for ordinary reasons: access has not been approved, a file has not arrived or a decision is waiting. Knowing which of these is holding things up is half the fix.
Every order follows the same stages, so you can tell where you are even without a message. The sections below describe what is happening at each one, what we need from you and what you will have when it ends.
We do not promise specific response times on this page. The written scope for your order states what to expect and when.
The stages
What Happens at Each Stage
Order placed
You pay through secure checkout. You have the package, options and delivery estimate on record.
Access and brief
You approve the collaborator request and answer a short form. Work cannot start until both are done.
Scope confirmed
We confirm in writing what is included and what is not. You can query anything here.
Build in a safe copy
The work is done in a duplicate theme or as files outside the store.
Check and review
We test on real devices and share the result. You ask for changes inside two revision rounds.
Handover
After approval we publish and leave written notes and a recorded walkthrough.
Your part
What We Need From You, and When
| Stage | What we need | If it is late |
|---|---|---|
| Access and brief | Approve the collaborator request and answer the brief | Work cannot start, and the delivery estimate begins once both are in |
| Scope | Read the scope and raise questions | We pause before building to avoid rework |
| Review | Test the result and list changes in one message | Changes outside the two rounds are quoted |
| Handover | Confirm it works as agreed | We hold the final publish until you confirm |
Staying in control
Four Ways to Keep Your Order Moving
Check on a phone
Test the work on a real phone as well as a computer.
Keep the scope handy
The written scope is the reference for what was agreed.
Ask early
If something is unclear, ask before the build rather than after.
Honest limits
What We Do and Do Not Promise
You can expect
- The same stages on every order
- A written scope and handover
- Testing before you review
- Two revision rounds
Not promised here
- A fixed response time
- A live tracking dashboard
- Work starting before access and brief are done
- Unlimited revisions
In depth
What Each Stage of an Order Looks Like From Your Side
You do not need a dashboard to know where you are. Each stage has clear signs.
Order placed
You have an order record with the package, options and delivery estimate. Nothing more is needed from you until the access and brief step.
Access and brief
You have approved a collaborator request and answered a short form. If either is missing, work cannot start. This is the most common source of delay, so do these first.
Scope confirmed
You have a written scope that says what is included and what is not. Read it, and ask about anything unclear before the build begins.
Build
We work in a safe copy or in files outside the store. Your live store is untouched. You may receive a question if something in the brief needs clarifying.
Check and review
You receive a tested result. You review it and send one list of changes within your two revision rounds.
Handover
After you approve, we publish and send written notes and a recorded walkthrough. Your order is complete.
There is no client portal or live tracking dashboard. Updates come through written messages at each stage.
Staying informed
Six Ways to Keep Track of Your Order
A few habits make the whole project easier to follow.
Save the order record
Keep your order confirmation and the written scope together.
Note your delivery estimate
Put the date in your calendar so you know when to expect a result.
Keep messages in one thread
Replying to the same thread keeps the history in one place.
Check your spam folder
Replies sometimes land there, especially in the first days.
Keep a list of questions
Write down things to ask as you think of them and send them together.
Review promptly
A quick review keeps the schedule on track.
If something changes
How to Handle a Change of Mind Mid-Project
Change is normal. The way you raise it affects cost and timing.
- Small adjustments inside the scope go in your revision rounds.
- A change to what was agreed is new scope. We tell you, and quote it before doing it.
- A change in timing should be raised as early as possible. Tell us your new date and we adjust the schedule.
- A pause can often be arranged. Contact us with your order number and say how long you need.
- A cancellation follows the refund policy, which explains how requests are reviewed.
The earlier you raise a change, the easier and cheaper it usually is.
At a glance
Where Delays Usually Come From and Who Can Fix Them
Most delays are ordinary and fixable.
| Delay | Usually caused by | Fixed by |
|---|---|---|
| Work has not started | Access or brief not complete | You complete them |
| The build is waiting | A question about the brief | You answer it |
| Review has stalled | Feedback not yet sent | You send one list |
| Handover has not arrived | Approval not given | You approve or request a change |
| Everything looks fine but it is late | Timing was not clear | Ask us for the delivery estimate in your scope |
Related searches
Tracking a Shopify Design Order
Short answers to questions people often search for on this topic.
How do I track a Shopify design order?
To track a Shopify design order with us, follow the stages: order placed, access and brief, scope confirmed, build, review and handover. Updates come through written messages at each stage.
Is there Shopify project tracking or an agency order status page?
We do not run a client portal or a live dashboard. Shopify project tracking works through written updates, and your written scope states what to expect and when.
What is project management software for Shopify?
Project management software for Shopify stores helps teams track tasks, deadlines and approvals. Many agencies use their own tools. For small jobs, a written scope and one message thread are often enough.
How do I update products or my Shopify website?
To update products in Shopify, edit them in your admin or use bulk tools. To update a Shopify website, change content in the theme editor. Our small tasks cover bulk updates and changes with fixed prices.
Can a done for you Shopify agency keep me updated?
A Shopify done for you agency should give clear updates at each step. Whether you work with a Shopify agency in the USA or one like ours, ask how updates reach you and what you must supply.
Related searches
Searches That Lead to This Page
The searches below are the ones that lead people here.
Owners also search for “shopify agency order status”, “track shopify design order” or “project management software shopify”.
You may also have come across “shopify agency near me”, “shopify manage your business” or “shopify free version upgrade”.
Owners also search for “shopify subscription plans upgrade”, “how to update products in shopify” or “shopify agency in usa”.
You may also have come across “how to update shopify website”, “shopify website design agency” or “shopify web design agency”.
FAQ
Order Update Questions Answered
How to follow a project and what to do when you need something. Open any question for the full answer.
How do I know where my order stands?
Every order follows six stages. The written scope and the messages for your order show which stage you are in.
Is there a client portal?
No. There is no client portal. Updates arrive by written message at each stage, and the stages and the written record are the same on every order.
What do you need before work can start?
An approved collaborator request and a completed brief.
How long will my job take?
Each service page shows its delivery range and the calculator updates the estimate for your options.
What if I need to change something mid-project?
Raise it with your project lead. Changes inside the scope are handled in the revision rounds, and changes outside are quoted first.
Who do I contact about my order?
Your project lead. The order confirmation names the route.
What do I receive at the end?
The finished work, written notes and a recorded walkthrough.
Can I pause an order?
Raise it with your project lead. The scope and estimate are reviewed before work resumes.
Will I receive progress updates?
You receive messages at the key stages: scope, review and handover. The written scope for your order states what to expect.
Can I see the work while it is being built?
You see the tested result at review. For larger jobs, check-ins can be agreed in the scope.
What if I do not hear anything?
Check your spam folder and the order record, then contact us with your order number.
Can I speed up an order after paying?
Faster delivery is an option chosen when you order. Contact us with your order number to ask about changes.
How do I change my brief after submitting it?
Send an update in the same message thread, and we will confirm what changes in the scope.
What happens after handover?
You keep the work and the notes. The support after launch page explains what help is available.
Ready when you are
Start an Order With a Clear Path
Choose a service, see the exact price and follow the same six stages from order to handover.
- Fixed prices shown before you pay
- Two revision rounds in every package
- A written handover with every job