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Privacy Policy: How We Handle Your Information
This policy explains in plain words what information we handle when you visit this site, order a service or contact us, why we handle it and what choices you have.
- Plain-language explanation
- Applies to visitors and clients
- Explains your choices
- Questions via the contact page
UpdatedOct 2026
RegionWorldwide
Since2015
The details
Privacy Policy
Last updated: October 10, 2026. Questions can be sent through the contact page.
1. Who this policy covers
This policy describes how Store Design Expert ("we", "us") handles information about people who visit this website, place an order or contact us. It applies to visitors and clients in any country.
By using this website or ordering a service, you accept the practices described here. If you do not agree, please do not use the site or place an order.
2. Information we collect
We collect the information you give us directly:
- Contact details you provide, such as your name and email address.
- Your store address and the details you give in a brief, quote request, consultation request or contact message.
- Order details, such as the service, package, options and price you chose.
- Messages and files you send us for a job, such as logos, images, product lists and screenshots.
- Store access you grant us as a Shopify collaborator.
3. Information from your use of the site
Like most websites, this one may receive basic technical information when you visit, such as the pages viewed, the type of device and browser, and the approximate region the visit came from. This helps us keep the site working and improve it. Cookies and similar tools are explained in the cookie policy.
4. How we use information
We use information to:
- deliver the service you ordered and communicate with you about it;
- prepare a written scope and price, and answer your questions;
- take payment and keep order and accounting records;
- keep the site secure, fix problems and improve our pages and services;
- meet legal, tax and accounting duties.
Where the law requires a legal basis, we rely on performing the agreement with you, our legitimate interest in running and improving the business safely, your consent where you give it, and legal obligations.
5. Store access
To work inside your Shopify store we ask you to invite us as a collaborator. We never ask for your owner password. You choose what we can see and do, you can remove our access at any time, and we use that access only for the work in the agreed scope. If a job does not need customer data, we do not need to open it.
6. Payments
Payments are processed by our checkout and payment providers. Card details are entered on their pages and are handled under their own security programs and privacy notices. We do not collect or store full card numbers, and please never send them to us in a message or a form.
7. Sharing information
We do not sell your personal information. We share it only where needed to run the service, such as with our payment provider, with tools we use to host this site and send email, and with Shopify and any app you ask us to configure, as part of the work. We may also share information where the law requires it or to protect our rights. Each provider handles information under its own policy.
8. International use
We work with clients in any country, so information may be handled in countries other than your own. Where we can, we choose providers that protect information to a recognized standard.
9. How long we keep information
We keep project messages and files for up to 24 months after a project's last activity and then delete or anonymize them, unless you ask us to remove them sooner or the law requires us to keep them. Order and payment records are kept for as long as tax and accounting rules require, which can be several years.
10. Your choices and rights
Depending on where you live, you may have the right to ask what information we hold about you, to have it corrected, to have it deleted, to object to or restrict how we use it, to receive a copy, and to withdraw consent you gave. To make a request, use the contact page and tell us what you would like. We will respond within a reasonable time and as the law requires. If you are unhappy with our answer, you may also contact your local data protection authority.
11. Children
This website is for businesses and adults. We do not knowingly collect information from children under 16. If you believe a child has sent us information, contact us and we will delete it.
12. Security
We take reasonable steps to protect information, including controlled access to files, collaborator access instead of passwords and working in a safe copy of your theme. No system is perfectly secure, so we cannot guarantee absolute security. The data security statement explains our practices in more detail.
13. Changes to this policy
We may update this policy when our practice or the law changes. The date at the top shows when it was last updated. If a change is significant, we will say so on this page.
14. Contact
Questions about this policy or requests about your information can be sent through the contact page.
In short
The Short Version
We collect what is needed
To deliver your order.
We use it for your project
And for records.
We do not sell it
To anyone.
You can ask questions
Via the contact page.
Please note
Important Notes
What this page does
- Explains the practice in plain words
- Applies to clients in any country
- Is updated when practice changes
What it is not
- Legal advice
- A guarantee of a result
- A replacement for a written scope
Plain-language guide
Reading Our Privacy Policy Without a Law Degree
A privacy policy is only useful if people can understand it. This guide walks through the same ground in everyday words.
The policy above is the formal text. This section explains what each part means in practice, so you can see what happens to your information from the first message you send to the final handover of a project. It is an explanation, not a replacement for the policy itself, and it is not legal advice.
What counts as personal information
Personal information is anything that identifies you or can reasonably be linked to you. For an agency that works on Shopify stores, that is usually small and practical: your name, your email address, your store address, the details of the order you place and the messages or files you send us while a project is running. We do not need your date of birth, your home address or your identification documents to design or fix a store, so we do not ask for them.
Why we need each piece
- Your name and email address let us reply to you and keep each project's messages in one thread.
- Your store address lets us look at the theme and pages involved so the written scope matches your real store.
- Order details let us deliver the exact service and package you chose, at the price shown when you ordered.
- Messages and files are used for the job they were sent for, such as a logo to place in a header or a product list to enter.
What store access means for privacy
To work inside a store we ask you to invite us as a Shopify collaborator. We never ask for the owner password. Collaborator access is controlled by you in your own Shopify admin, you decide which areas we can see, and you can remove our access at any time. We use that access only for the work in the agreed scope.
If a job does not need access to customer data, we do not need it either. A header change or a collection page fix does not require us to open your customer list.
Who else handles information
Payments are processed by our checkout provider, so card details are handled there and not stored in our project messages. Your Shopify store is run by Shopify, which has its own privacy practices for the data in your store. Third-party apps that we install for you at your request have their own policies too. We tell you before installing an app so you can review its terms.
Your control
Six Things You Can Do With Your Information
You are not locked in once you have contacted us. These are the practical controls available to you.
Ask what we hold
Send a message through the contact page and ask what information we hold about you and your projects.
Ask for a correction
If a name, email address or store address is wrong, tell us and we will update our records.
Ask for deletion
You can ask us to delete information we no longer need, subject to records we must keep for legal or accounting reasons.
Remove store access
Take us off your Shopify collaborator list at any time. This takes effect immediately.
Stop messages
Ask us to stop sending messages that are not about a live project.
Ask a question
If anything in the policy is unclear, ask. A clear answer is part of handling information well.
For store owners
How to Add a Privacy Policy to Your Own Shopify Store
Many of the people who read this page are building their own store. Here is a practical outline for your own policy.
Any online store that collects names, email addresses or order details should tell customers what it does with them. Shopify makes this straightforward, and the steps below describe the usual route. Menus and labels change over time, so follow the current names in your admin.
- In your Shopify admin, open Settings and look for Policies.
- Choose the privacy policy field. Shopify offers a template you can create from, which is a reasonable starting point.
- Edit the template so it describes what your store really does: which apps collect data, which analytics tools you use and how customers can contact you.
- Save the policy and check that it appears in your store footer. Shopify can link policies in the footer and at checkout.
- Review it whenever you add an app that collects customer data, such as email marketing, reviews or loyalty tools.
What a good store privacy policy covers
- What information you collect and how, such as forms, checkout, cookies and apps.
- Why you collect it and what you use it for.
- Who you share it with, such as payment processors, shipping providers and email platforms.
- How long you keep it, stated in terms you can actually honor.
- How customers can ask to see, correct or delete their information.
- How customers can contact you about privacy questions.
Common mistakes to avoid
- Copying another store's policy word for word, so it describes tools you do not use.
- Promising something you do not do, such as saying you never share data while an app does.
- Leaving the template placeholders in place, such as company name brackets.
- Forgetting to update the policy after adding a new marketing or analytics app.
Policy wording drafted for your store is based on your own facts. It is not legal advice, and a legal adviser should review it if your store sells in regulated areas or serves customers in several regions.
At a glance
Information We Handle and Why
A quick reference to the information described in the policy.
| Information | Why we handle it | Your control |
|---|---|---|
| Name and email | To reply and manage your project | Ask for correction or deletion |
| Store address | To scope work against your real store | Update it or remove access |
| Order details | To deliver the service you chose | Records may be kept for accounting |
| Messages and files | To complete the job they were sent for | Ask what we hold or request deletion |
| Collaborator access | To work in a safe copy of your theme | Remove access in your Shopify admin |
| Site usage data | To keep the site working and improve it | Manage cookies in your browser |
Related searches
Privacy Policies for Shopify and Web Design
Short answers to questions people often search for on this topic.
What is a Shopify privacy policy?
A Shopify privacy policy explains what information your store collects and how it is used. You can create one in your Shopify admin from a template and edit it to match your real practice.
Do I need a privacy policy for ecommerce and a website privacy policy?
A privacy policy for ecommerce is needed in most places because stores collect names, emails and order details. A website privacy policy should list the information collected, the reasons, who it is shared with and how people can ask questions.
Is there a free privacy policy for web design?
A free privacy policy for web design, such as a template, can be a starting point. It still needs to describe your own practice, so edit it carefully and have a legal adviser review it.
What are privacy policy website design best practices and requirements?
Privacy policy website design best practices include plain language, clear headings, a table of contents and links from every page footer. Requirements vary by region, so check what applies to your visitors.
Where do I find a privacy policy website design template, tutorial or inspiration?
A privacy policy website design template or tutorial gives you structure. For inspiration, look at how clear, well-organized policies use short sections. Privacy policy web design tips: link it from the footer and checkout, keep it current and match it to what your site does.
Related searches
What People Search For Around Privacy Policy | Store Design Expert
People describe this topic in different ways when they search. These are the common ones.
Related searches include “privacy policy website design tips”, “privacy policy website design services” or “privacy policy for website in graphic design”.
Owners also search for “privacy policy website design inspiration”, “privacy policy website design tutorial” or “privacy policy website design requirements”.
FAQ
Privacy Questions Answered
Plain answers to common questions. Open any question for the full answer.
What information do you collect?
Your contact details, your store address, the details of your order, the messages and files you send and the store access you grant as a collaborator.
Do you sell my information?
No. We do not sell personal information.
Do you ask for my Shopify password?
Never. We use Shopify collaborator access, which you control and can remove at any time.
Who processes payments?
Our checkout and payment providers. Card details are entered on their pages and are not stored in our messages.
How long do you keep my information?
Project messages and files are kept for up to 24 months after the last activity and then deleted or anonymized. Order and payment records are kept as long as tax and accounting rules require.
Can I ask you to delete my information?
Yes. Use the contact page. We delete what we no longer need and tell you if we must keep something for legal or accounting reasons.
Does this apply outside the United States?
Yes. It applies to visitors and clients in any country.
When was this policy last updated?
October 10, 2026. The date at the top of the policy changes whenever we update it.
Why do you need my store address?
Your store address lets us look at the theme, the pages involved and the current setup, so the written scope describes your real store and not a guess. It is used only for the work you ordered.
Do you see my customers' personal data?
Only if the job needs it, and most jobs do not. A header, homepage or collection page change does not require opening customer records. When a job does touch customer data, such as an email flow, we tell you first and limit access to what the task needs.
How do I remove your access to my store?
Open your Shopify admin, go to the staff or collaborator list, and remove our collaborator account. Access ends immediately. You can do this at any time, including during a project.
Can I use your policy as a template for my store?
No. Your store's privacy policy should describe your store's own practices. Use Shopify's policy template as a starting point and edit it to match the apps, analytics and forms you actually use.
What happens to my files after a project ends?
We keep project messages and files for up to 24 months after the last activity and then delete or anonymize them. You can ask us to delete them sooner, subject to records we must keep for legal or accounting reasons.
Ready when you are
Questions About Your Information
Contact us if you want to ask about, correct or remove information.
- Fixed prices shown before you pay
- Two revision rounds in every package
- A written handover with every job