Use your handover notes
Start with the written notes and walkthrough. Most small questions are answered there.
After the work is done
Shopify Support After Launch: What Happens Once You Are Live
Launch is a milestone, not an ending. Here is what you keep, what is covered if something breaks, and how ongoing care works if you want it.
- Written notes and a recorded walkthrough
- Fix windows on Plus packages that state one
- Maintenance services for ongoing care
- Further changes quoted as small tasks
HandoverWritten
Maintenance services15
Since2015
Your first weeks
What You Have the Day the Work Ends
The handover is built so you can manage the store without us.
Every order finishes with the published work, written notes about what changed and where, and a recorded walkthrough. Together they let you or a future developer understand the store without asking us.
Some Plus packages also include a thirty-day fix window, which covers anything that fails to meet the agreed scope. The package on the service page states whether it applies. Where it does not, a repair is quoted as a small task at a fixed price.
Stores change after launch: new products, new apps, theme updates. These are the usual causes of faults that appear weeks later, which is why the notes list the apps and settings that mattered at handover.
Options after launch
Four Ways to Keep Your Store Healthy
Use a fix window
If your Plus package includes one, report anything that does not meet the scope inside the window.
Order a small task
Need a change? Choose a small task, see the fixed price and order it.
Add ongoing care
Maintenance services cover regular upkeep, audits and support. See the list below.
Maintenance and support services
Ongoing Care You Can Order
Real services from our maintenance category, each with its own price and calculator.
Monthly Shopify Maintenance Retainer (Basic)
Starting from $290. See packages and delivery on the service page.
See serviceMonthly Shopify Maintenance Retainer (Standard)
Starting from $990. See packages and delivery on the service page.
See serviceMonthly Shopify Growth Retainer (Advanced)
Starting from $2,490. See packages and delivery on the service page.
See serviceSame-Day Shopify Bug Fix Service
Starting from $190. See packages and delivery on the service page.
See serviceShopify App Conflict Diagnosis & Fix
Starting from $390. See packages and delivery on the service page.
See serviceShopify Theme Update Without Breaking Customizations
Starting from $490. See packages and delivery on the service page.
See serviceIf something breaks
What to Do When a Problem Appears
Check what changed
New apps, theme updates and edited sections cause most late faults. Note what changed first.
Look at the handover notes
They list the settings and sections we touched.
Check the fix window
If your package includes one and the fault matches the scope, report it.
Choose a fix service
Bug fix and repair services have fixed prices and fast options.
Ask us if unsure
Send details on the quote page and we will point you to the right service.
Limits
What Support Does and Does Not Include
Included or available
- Written notes and a walkthrough with every order
- Fix windows where a Plus package states one
- Fixed-price repairs and small tasks
- Maintenance services you choose to order
Not assumed
- Free ongoing changes after handover
- Support for edits made by others after launch
- Fixes to third-party apps themselves
- Guaranteed uptime of Shopify or an app
In depth
Why Faults Appear After Launch and How to Trace Them
Most late faults have an ordinary cause. Finding it first saves time and money.
A store that was checked at launch can develop faults weeks or months later. The cause is almost never mysterious. Something changed, and that change interacted with something else. These steps help you trace it.
- Ask what changed. Think about the last few weeks: a new app, a theme update, a new banner, a changed product format or an edited section.
- Check the date. When did you first notice the problem? Match it to a change.
- Reproduce it. Does it happen on every device, or only on one? Every browser, or only one?
- Capture it. A screenshot, a short recording and the page address make a fault easy to diagnose.
- Undo the last change if you can. If the problem disappears, you have found the cause.
- Check the handover notes. They list the sections and settings we touched, which narrows the search.
Please do not send passwords. Collaborator access is the safe way to let someone look inside your store.
Using your handover
Getting the Most From the Written Notes and Walkthrough
The handover is built so you can manage the store without us. Here is how to use it well.
- Keep it somewhere safe where everyone who edits the store can find it.
- Watch the walkthrough once with the store open, so you can follow along.
- Use the notes for small edits such as changing text or an image.
- Add to it. Write down changes you or others make later, with the date.
- Share it with any developer you hire next, so they start from what is known.
A good record turns the next change from a guess into a plan.
Preventing faults
Six Habits That Reduce After-Launch Problems
Small habits prevent most late faults.
Duplicate before you edit
A copy of the theme is a safe place to try changes.
Review apps regularly
Remove apps you no longer use and check the rest still work.
Test on a phone after changes
Most visitors are on phones, so check there first.
Check tracking monthly
Confirm orders and events still record correctly.
Keep notes of changes
Write what you changed, when and why.
Schedule a quarterly check
A short regular review catches drift early.
At a glance
What Kind of Help Fits What Kind of Problem
Choose the route that matches the situation.
| Situation | Best route | Why |
|---|---|---|
| A question about how something works | Handover notes and walkthrough | Most small questions are answered there |
| Something we built does not meet the scope | Fix window or revisions | Covered where the package states it |
| Something broke after a new app | App conflict diagnosis | A fixed-price repair |
| A new change you want | A small task | A fixed price for one part |
| Regular care | A maintenance plan | Predictable monthly help |
| An urgent live problem | Same-day bug fix | A fast route for breakage |
Related searches
Shopify Support After Launch
Short answers to questions people often search for on this topic.
What is Shopify post launch support?
Shopify post launch support is the help after a store goes live: handover notes, a fix window on some Plus packages, small tasks and maintenance. Shopify ongoing support can be ordered as monthly plans.
Where can I get Shopify help after launch?
Shopify help after launch starts with your handover notes. For platform questions, Shopify's support center and help and support pages are the right place. We help with your store and theme.
How do I launch a Shopify store or website?
To launch a Shopify store or website, finish content, test an order, check mobile and switch the domain on. Launching an online store with Shopify and launching an online business with Shopify follow the same checks.
Is there a Shopify FAQ or helpdesk for support?
Shopify support center FAQ and Shopify helpdesk support FAQ pages are run by Shopify. Our support pages explain what you keep after a project and how to order repairs.
Where can I read about Shopify platform reviews?
Shopify platform reviews, such as those from 2021 or later, are published by independent sites. They describe the platform, not our work. Our Shopify FAQ setup support is covered by small tasks.
Related searches
Related Searches: Shopify Support After Launch
Owners reach this page from different searches. These are the common ones.
Related searches include “how to launch shopify store”, “launch online store with shopify” or “how to launch shopify website”.
Related searches include “shopify help and support”, “shopify support center help” or “shopify platform reviews 2021”.
You may also have come across “how to connect aus post to shopify” or “launch online business with shopify”.
FAQ
After-Launch Questions Answered
Notes, fixes and ongoing care. Open any question for the full answer.
What support do I get after my Shopify store launches?
Written notes and a recorded walkthrough with every order, a fix window on Plus packages that state one, and the option to order fixed-price repairs and maintenance.
What is the fix window?
Some Plus packages include thirty days in which anything that fails to meet the agreed scope is repaired. The service page states where it applies.
What if something breaks months later?
Order a fix service. Bug fix and repair services have fixed prices and faster options.
Do you offer monthly maintenance?
Yes. Maintenance services cover upkeep, audits and support. Each shows its own price.
Can I ask for small changes after launch?
Yes. Small tasks start at $29 and each shows a fixed price.
Will you fix problems caused by a new app?
App conflicts are a common cause of faults. A diagnosis service finds the cause, and the fix may be in the theme or the app.
Do I need your notes if I change developers?
They are written so any developer can pick up the work.
Do you guarantee the store will not break?
No. Stores change and apps update. We make the work reversible and documented.
Can I contact you with a question about work you did?
Yes. Use the contact page with your order number and a short description or screenshot.
Is every problem covered by the fix window?
No. The fix window covers anything that fails to meet the agreed scope, where a Plus package includes one. Other problems are quoted as small tasks.
What if someone else edited my theme afterwards?
Faults caused by later edits are outside the original scope. A repair can be quoted as a small task.
Do you keep working on my store after launch automatically?
No. Ongoing care is optional and ordered separately through maintenance services.
What should I send when I report a problem?
Your order number, the page address, the device and browser, a screenshot or a short recording and what you changed recently.
Is there a service for urgent breakage?
Yes. The same-day bug fix service and the emergency Shopify support page describe how urgent problems are handled.
Ready when you are
Keep Your Store Healthy After Launch
Use your notes, order a fix, or add ongoing care with a fixed price.
- Fixed prices shown before you pay
- Two revision rounds in every package
- A written handover with every job