The fix window
Some Plus packages include a thirty-day fix window. Where a service includes one, its package says so.
Revisions and handover
Shopify Design Revisions: Two Rounds and a Written Handover
Every package includes two revision rounds and ends with written notes and a recorded walkthrough. Here is exactly what that means in practice.
- Two revision rounds in every package
- A clear line between a revision and new scope
- Written notes and a recorded walkthrough
- A fix window on Plus packages that state one
Revision rounds2
HandoverWritten
Since2015
The idea
A Revision Is a Change to What Was Agreed
The scope sets the target. Revisions bring the result to it.
Before work starts we confirm the scope in writing. A revision is a change that brings the finished work closer to that scope: a color that is off, a spacing that does not match, a behavior that differs from what was agreed. Each package includes two rounds of these.
A round is one batch of feedback from your approver. Collecting all your notes into one message keeps a round efficient and leaves the second round for anything you only notice after the first changes land.
New scope is different. If you want something that was not in the written scope, such as another page, a new feature or a different layout, it is quoted before we start it. This keeps the fixed price honest for both sides.
Revision or new scope
How We Tell the Difference
| Request | Counts as | Why |
|---|---|---|
| Change a color to match the brand file you sent | Revision | The scope was your brand |
| Move a button that sits wrongly on a small phone | Revision | The scope included phone behavior |
| Add a second popup that was not requested | New scope | Not in the written scope |
| Redesign the section after approving it | New scope | The approved design was the target |
| Fix something broken in the delivered work | Revision | It does not meet the scope |
Where it is unclear, your project lead will say which it is before any extra work begins.
Handover
What You Receive at the End
The finished work
Published on your store after you approve it.
Written notes
A record of what changed and where, in plain words.
A recorded walkthrough
A short recording that shows the work and how to manage it.
Your files
Any files made for you, delivered in the formats the scope names.
A way to ask for more
Further changes are quoted as small tasks with a fixed price.
After handover
Fix Windows and Further Changes
Further changes
Anything outside the scope is quoted as a small task with a fixed price.
Ongoing care
Maintenance services cover continued support. See the support page for what ongoing help looks like.
Limits
Boundaries of the Policy
Covered
- Two rounds of changes toward the written scope
- A written handover and walkthrough
- Fixes to work that does not meet the scope
- Plus-package fix windows where stated
Not covered
- Unlimited rounds of changes
- New features added after approval
- Changes to Shopify's hosted checkout
- Problems caused by later edits or new apps
In depth
Getting the Most From Your Two Revision Rounds
Two rounds are enough for almost every job when you use them well. Here is how to do that.
A revision round is one batch of feedback from your approver. Because each package includes two rounds, the way you collect feedback matters more than the number of changes in it. These habits make rounds efficient and keep projects on time.
Collect everything into one message
Gather notes from everyone who has a say, resolve any disagreements between them, and send a single list. Several small messages across a day can look like several rounds, and conflicting notes can undo each other's work.
Be specific about what you see
Say which page, which section and which device, and describe the gap between what you see and what was agreed. A screenshot with a circle around the problem is worth a paragraph.
Refer to the written scope
The written scope sets the target. When feedback points to a line in the scope, we can check it quickly. When feedback goes beyond the scope, we tell you and quote it as new work, so the price stays honest.
Keep the second round for later discoveries
Some things only show up after the first changes land, such as how a section looks on a real phone. Keeping the second round for those discoveries means you are not left without a way to fix them.
Name one person as the approver for your project. One voice makes rounds shorter and decisions clearer.
The round
What Happens in Each Revision Round
A round is a short, predictable cycle.
You send one list of changes
All notes in a single message, tied to the written scope.
We confirm what is in scope
We mark each note as a revision or as new scope, with a fixed price for anything new.
We make the changes
Revisions are made in the safe copy and tested on real devices.
We show you the result
You review the updated work and note anything still open.
You approve or send round two
When you approve, we publish and move to handover.
Handover
What the Written Handover and Walkthrough Contain
Handover is how the work stays useful after we leave.
Every job ends with a record of what changed. It is written in plain words so that you, your team or the next person can understand it without asking us.
- What changed. A list of pages, sections and settings that were edited or added.
- Where to find it. Where each change lives in your Shopify admin and theme editor.
- How to manage it. The steps to edit text, images or settings yourself.
- What to watch. Notes on anything that depends on an app, a theme setting or a Shopify limit.
- A recorded walkthrough. A short recording that shows the finished work and how to use it.
- Your files. Any files made for you, in the formats the scope names.
If you ever hire someone else to continue the work, the handover notes save them time and save you money.
At a glance
Common Requests and How They Are Handled
Examples of where the line falls between revision, new scope and support.
| Request | How it is handled | Where to look |
|---|---|---|
| Fix a color that does not match your brand file | Revision | This policy |
| Move a button that overlaps on a small phone | Revision | This policy |
| Add a page that was not in the scope | New scope, quoted as a small task | The services page |
| Change checkout code | Not possible on most plans | The data security and terms pages |
| A problem after you edited the theme yourself | Quoted as a small task | Support after launch |
| Ongoing monthly help | A maintenance service | Shopify maintenance plans |
Related searches
Shopify Handover and Revision Policy
Short answers to questions people often search for on this topic.
What is a Shopify handover?
A Shopify handover is the end of a project when finished work is published and the notes, files and a walkthrough pass to the owner. Shopify project handover from us includes written notes and a recorded walkthrough.
What is a web design revision policy?
A web design revision policy says how many rounds of changes are included and what counts as a revision. Ours includes two rounds in every package.
What are Shopify rules and policies for stores?
Shopify rules and policies cover how stores may operate on the platform. Your store also needs its own policies, such as refund, shipping and privacy. To edit a refund policy on Shopify, use Settings, then Policies.
How do I request a review of a Shopify policy?
To request a review of a Shopify policy decision, use Shopify's own support channels. For our policy, contact us with your order number and a short description.
What project management software suits Shopify work?
Project management software for Shopify projects tracks tasks and approvals. For a fixed-price job, the written scope and one message thread keep it simple.
Related searches
Searches That Lead to This Page
Owners reach this page from different searches. These are the common ones.
You may also have come across “shopify request review of policy”, “project management software shopify” or “shopify reviews complaints and refund policy”.
Owners also search for “shopify overview and tips”, “shopify inventory onhand new” or “how to edit refund policy on shopify”.
People looking into Shopify Revision and Handover Policy | Store Design Expert also type “how is shopify innovative”, “best multi vendor shopify tutorial” or “shopify overview and pricing”.
Related searches include “shopify plans and pricing”.
FAQ
Revision Questions Answered
Rounds, handover and what happens after. Open any question for the full answer.
How many revisions are included?
Two revision rounds in every package.
What is a revision round?
One batch of feedback from your approver, which we apply together.
What counts as a revision?
A change that brings the work closer to the written scope, including fixes to anything that does not meet it.
What counts as new scope?
Anything not in the written scope, such as another page, another feature or a different design after approval. It is quoted before we start.
What do I get at handover?
The published work, written notes, a recorded walkthrough and any files named in the scope.
Is there a fix window after launch?
Some Plus packages include a thirty-day fix window. The package states it where it applies.
Can I get more revision rounds?
Yes. Extra rounds are quoted before we begin them.
What if something breaks after handover?
If it is covered by a fix window it is repaired. Otherwise a repair is quoted as a small task with a fixed price.
Can I split my feedback across several messages?
You can, but messages sent close together may be counted as one round. A single list is faster and leaves your second round free for later discoveries.
What if my team disagrees about the changes?
Name one approver whose feedback decides each round. Conflicting notes from several people can undo each other and use up a round.
What happens if I use both rounds and still want changes?
Further changes are quoted as small tasks with a fixed price, so you always know the cost before work starts.
Do you test revisions before showing me?
Yes. Each round's changes are tested on real phones, tablets and desktops before you see them.
Can I record my own feedback?
Yes. A short screen recording with your voice is a clear way to show what you mean, and we are happy to receive links or screenshots.
Will you teach me how to edit the work myself?
The handover notes and recorded walkthrough show you how to manage what we built. If you want more, the catalogue includes training and support services.
Ready when you are
Know Exactly What You Are Buying
See each service's package and what it includes, then place the order with the revision rounds already included.
- Fixed prices shown before you pay
- Two revision rounds in every package
- A written handover with every job