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Shopify Data Security: How We Protect Your Store and Data
This statement explains the practices we follow when working in your Shopify store and handling your files.
- Collaborator access, never passwords
- Work in a safe copy
- You can remove access at any time
- Honest about limits
UpdatedOct 2026
RegionWorldwide
Since2015
The details
Data Security Statement
Last updated: October 10, 2026.
1. Overview
This statement describes security practices at Store Design Expert. They exist to protect your store, your customers' information and your files while we work for you. It forms part of our commitment in the privacy policy and terms of service.
2. Access without passwords
We never ask for your Shopify owner password. You invite us as a collaborator from your own admin. You choose what we can see and do, access is tied to our account and not to a shared login, and you can remove it at any time. We only ask for the permissions the job needs.
3. Work in a safe copy
For theme work, we duplicate your theme and work in the copy. Your live store is not changed until you review and approve the result. For content and graphics, we work in files outside your store. A mistake in our work therefore cannot take down what your customers see.
4. Files you send
Files you send are used only for the job they were sent for and are kept as the privacy policy describes. Please do not send passwords, card numbers or one-time codes in messages or forms. If something sensitive is needed, we will tell you the safer way to share it.
5. Payments
Payments go through our checkout and payment providers, which handle card details under their own security programs. We do not store full card numbers.
6. Records
We keep project records, including written scopes and handover notes, in tools with access limited to the people who need them. We do not keep your store credentials.
7. What we ask of you
- Use collaborator access, and remove people from your staff and collaborator lists when their work is finished.
- Turn on two-step sign-in for your own account and use strong, unique passwords.
- Send us only what the job needs.
- Tell us straight away if something looks wrong or if you receive a suspicious message that appears to come from us.
8. Incidents
If we learn of a security problem that affects your data or your store, we will tell you without undue delay, explain what happened and what we know, help limit the effect and work with you on next steps. We will also tell you what we need from you, such as changing a password or removing access.
9. Limits
No system is perfectly secure, so we cannot promise that a security incident will never happen. Shopify, apps and other providers are responsible for the security of their own systems.
10. Contact
To report a concern or ask about our practices, use the contact page.
In short
The Short Version
You grant access
Collaborator, no password.
We work in a copy
Not the live store.
You review
And approve.
You can remove access
Any time.
Please note
Important Notes
What this page does
- Explains the practice in plain words
- Applies to clients in any country
- Is updated when practice changes
What it is not
- Legal advice
- A guarantee of a result
- A replacement for a written scope
Plain-language guide
How We Keep Your Store Safe While We Work
Security is mostly about habits. These are the habits we follow on every project.
When you hire an agency, you are trusting someone with a business asset. We aim to make that trust easy to give by limiting what we need, working carefully and keeping you in control. This section explains the practices described in the statement above in everyday words. It is not a guarantee that any system is perfectly secure.
Collaborator access, not passwords
We never ask for your Shopify owner password. Instead, you invite us as a collaborator from your own Shopify admin. Collaborator access is controlled by you: you choose what we can see and do, the invitation is tied to our account rather than shared credentials, and you can remove us at any time. When the job ends, you can take us off the list.
A safe copy for risky work
For theme work, we duplicate your theme and work in the copy, so your live store is not touched until you have reviewed and approved the result. For work such as content and graphics, we work in files outside the store. Either way, a problem in our work cannot take down the page your customers see.
Files and messages
Files you send are used for the job they were sent for. Please send passwords, card numbers and other secrets through proper channels and not in messages or forms. If you are not sure what is safe to send, ask first.
Payments
Payments go through a secure checkout, so card details are handled by the payment provider and not stored in our project messages.
If a message asks you to share a password or a one-time code, treat it as suspicious, even if it appears to come from us. We will not ask for them.
Good habits
Six Steps That Keep Any Agency Relationship Safe
You can apply these with us and with anyone else who works on your store.
Use collaborator access
Invite people from your admin instead of sharing the owner login.
Limit permissions
Give access only to the areas the job needs and no more.
Use strong sign-in
Turn on two-step sign-in for your own account and use a password manager.
Review who has access
Check the staff and collaborator list regularly and remove people whose work is finished.
Keep backups
Keep a copy of your theme and key data before big changes.
Report anything odd
If something looks wrong, tell us straight away so we can look together.
For store owners
Securing Your Own Shopify Store
Most store security problems are about access and habits. These steps cover most of the risk.
- Turn on two-step authentication for every staff account, especially the owner.
- Use unique passwords stored in a password manager.
- Review staff and collaborator accounts and remove old ones.
- Audit your apps. Remove apps you no longer use, because each one has access to some of your store.
- Be careful with email. Treat requests for passwords, codes or urgent payments with suspicion.
- Duplicate your theme before editing so you can go back if something breaks.
- Keep your own devices updated and avoid signing in on shared computers.
Checkout on Shopify is hosted and protected by Shopify, which handles card data under its own security program. That is one reason we do not edit checkout code on most plans. Your own habits matter around it.
At a glance
Who Is Responsible for What
Security is shared between you, us, Shopify and app vendors.
| Area | Who is responsible | What it means in practice |
|---|---|---|
| Your Shopify account | You | Strong sign-in, two-step authentication and a short staff list |
| Our work in your store | Us | A safe copy, tested changes and a written handover |
| Checkout and card data | Shopify and payment providers | Hosted and protected on their systems |
| Installed apps | App vendors, with your approval | We tell you what an app needs before installing it |
| Files you send | You and us | Used only for the job, and no passwords in messages |
| Removing access | You | Remove our collaborator account whenever you like |
Related searches
Shopify Store Security Explained
Short answers to questions people often search for on this topic.
How do I secure my Shopify store?
Shopify store security starts with two-step sign-in, strong unique passwords, a short staff list and regular app reviews. Shopify's hosted checkout protects card data, and your own habits protect the rest.
Is collaborator access secure?
Shopify collaborator access security is stronger than sharing a password because access is tied to a named account, can be limited and can be removed at any time. Shopify agency security should always use collaborator access.
What are Shopify's best features for security and payment security?
Shopify's best features for security include hosted infrastructure, secure checkout and payment handling by payment providers. Check Shopify's current documentation for details on its security program and hosting provider security.
What does data security and information safety mean for a business?
Data security for businesses means protecting information with access control, careful sharing, backups and clear responsibilities. Data safety and security also includes training people to spot phishing and avoid sending secrets by message.
What belongs in a statement of work on website security?
A statement of work on website security names what access is needed, how work is protected, what files are used and who is responsible for what. Our scope documents do this for each order.
Related searches
What People Search For Around Data Security Statement | Store Design Expert
People describe this topic in different ways when they search. These are the common ones.
Owners also search for “shopify best features for security”, “shopify best payment security” or “shopify reviews cnet security and reliability”.
People looking into Data Security Statement | Store Design Expert also type “shopify hosting provider security”, “information about data security” or “online information security data”.
People looking into Data Security Statement | Store Design Expert also type “statement of work website security”, “data security for businesses solutions” or “system and data security”.
FAQ
Security Questions Answered
Plain answers to common questions. Open any question for the full answer.
Do you need my Shopify password?
No. We use collaborator access that you control.
Can I remove your access?
Yes. You can remove our collaborator account in your Shopify admin at any time, and access ends immediately.
Do you change my live store directly?
For theme work we build in a duplicate and publish only after you approve. The written scope says which changes are made directly in the store.
How are payments protected?
Card details are handled by our payment providers under their own security programs. We do not store full card numbers.
What should I avoid sending?
Passwords, card numbers and one-time codes. We will tell you the safe way to share anything sensitive.
What if there is an incident?
We tell you without undue delay, explain what we know, help limit the effect and agree next steps with you.
Is my store guaranteed secure?
No system is perfectly secure. We follow the practices described here and Shopify and other providers secure their own systems.
When was this statement last updated?
October 10, 2026.
Why do you use collaborator access instead of a password?
Collaborator access is safer because it is tied to our account, can be limited to specific areas and can be removed without changing your own password. Sharing the owner password gives away full control and cannot be limited.
What should I never send you?
Passwords, card numbers, one-time codes and other secrets. If we need something sensitive, we use a safer method such as a collaborator invitation, and we will tell you which.
Will you change my live store directly?
For theme work we work in a duplicate and publish only after you approve. Some changes, such as content entry, are made in the store as part of the agreed scope. The written scope says which.
Are third-party apps safe?
Apps vary. We tell you what an app needs and what its plan costs before we install it, and we recommend removing apps you do not use. Each vendor is responsible for its own product.
What happens if there is a security problem?
We tell you promptly, help limit the effect and work with you on next steps. The statement above describes how incidents are handled.
How do I check who has access to my store?
Open your Shopify admin and review the staff and collaborator lists in settings. Remove anyone who no longer needs access.
Ready when you are
Questions About Security
Contact us if you have a security question before you order.
- Fixed prices shown before you pay
- Two revision rounds in every package
- A written handover with every job