Shopify stores designed and launched
Live chat setup for Shopify
Tidio Shopify Chat That Answers Shoppers While They Are Still Deciding
Adding the Tidio Shopify chat widget is simple. Making it helpful means choosing where it appears, what the bot says, when a person steps in and what the AI is allowed to answer. We build and test those choices on your store. From $590, fixed scope.
- Widget styled and placed without covering buttons
- Chatbot flows for orders, sizing and returns
- AI answers trained on your own pages and reviewed
- Handover to a person with working hours set
From$590
Delivery3 to 12 working days
Revisions2 rounds
Our track record
450+ Shopify Stores Launched Since 2015. Your Live Chat Gets the Same Care.
A chat bubble is the most visible thing on a store after the logo. It should help at the moment of doubt, never block the button. We design the chat experience around your buyers' real hesitations and test it on a phone.
Average rating from verified clients
Building Shopify stores since
Secure checkout
Pay through a protected checkout and keep a full order record.
Two revision rounds
Included in every package, so the result matches what you pictured.
Backup before changes
We work on a duplicate of your theme, never on your live store.
Who this is for
Who Needs Help With a Tidio Live Chat App Setup
Owners usually start with the default widget and then notice it is not helping. These are the six Tidio situations we meet most.
You are a good fit if
- Shoppers ask questions before buying
- You want a fixed price and written Tidio scope
- You will own the Tidio account and its plan
- You can share your common questions
Stores with questions before buying
Shipping times, sizing and stock queries come in by email after the shopper has left. Chat can answer them on the page.
Owners whose bubble covers the buy button
On a phone, a badly placed widget hides the add to cart bar. We place and size it so it never competes.
Teams that want a bot to handle basics
Order status and returns questions repeat daily. A well-built flow answers them and passes the rest to a person.
Brands testing Tidio AI
You want answers drawn from your own pages and policies, with limits so it never invents an offer.
Merchants comparing chat tools
You are weighing Tidio against Shopify Inbox and other tools and want a plain recommendation.
Founders with limited hours
You cannot watch chat all day. We set working hours, auto replies and offline capture so no visitor is ignored.
Problems solved
Why Live Chat Often Hurts Instead of Helping
A chat tool installed with defaults is easy to ignore and sometimes annoying. These six Tidio problems are the most common.
- The widget covers important buttons.
A default bubble can sit over the add to cart bar or cookie banner on a phone, so shoppers cannot buy.
- The bot loops or dead-ends.
A flow with no path to a person leaves customers repeating themselves until they close the window.
- AI answers drift from your policy.
An assistant trained on the wrong pages can state delivery times or returns terms you do not offer.
- Nobody answers after hours.
Without working hours and offline capture, visitors leave messages that never reach you.
- The chat script slows pages.
A script loaded on every page adds weight. Placement and loading rules keep the cost low.
- Handover to a person is unclear.
Customers do not know when a person is reading, and agents do not see context from the bot conversation.
What we can do
What Our Tidio Live Chat App Setup Covers
Six jobs make up the service. Your package decides how many flows and channels are included.
Install and store connection
We install Tidio from the Shopify App Store, connect your store and confirm that order and customer context appears for agents.
Widget style and placement
Colours, greeting text, position and size are set to match your brand, with mobile spacing tested so the bubble stays clear of key buttons.
Chatbot flows
Flows answer order status, shipping, sizing and returns questions, offer product help and always offer a route to a person.
AI answers and limits
Where you use Tidio's AI assistant we feed it your policies and pages, set its limits and test it with real questions before it speaks to customers.
Hours and handover
Working hours, offline forms and notifications to your team are set so each visitor either gets an answer or leaves a message that reaches you.
Phone and desktop testing
We test the widget on real screen widths, with cookie banners, sticky bars and cart drawers, and fix any overlap.
What is included
What Is Inside Your Tidio Setup Package
Every Tidio deliverable belongs to one of six groups. The comparison table below shows how far each group goes in each Tidio package.
Connection
- Tidio installed
- Store connected
- Order context in chat
- Plan fit confirmed in writing
Widget
- Colours and greeting
- Position and size
- Mobile spacing
- Page rules
Flows
- Order status flow
- Shipping and returns flow
- Product help flow
- Handover to a person
AI
- Policy and page sources
- Answer limits
- Test question set
- Review of answers
Hours
- Working hours
- Offline form
- Team notifications
- Out-of-hours reply
Handover
- Test conversation log
- Training video
- Notes on editing flows
- Two revision rounds
You provide access, your common questions and your hours. We handle configuration, writing and testing.
See the chat on a phone
How Tidio Chat Behaves on a Shopper's Phone, Step by Step
Most chat conversations start on a phone, so we test there first. The walkthrough follows a shopper opening the chat, choosing a topic, reading the answer and returning to the product. We check that nothing covers the buy button and the way back is obvious.
Portfolio
Shopify Storefront Designs by Niche
These storefront designs show how layout, product detail and trust cues change from one niche to the next, which is the same care that goes into Tidio Live Chat App Setup for Shopify.
Outdoor drinkware store design
Outdoor drinkware
Barber store design
Barber
Travel creator store design
Travel creator
Skincare store design
Skincare
Technology store design
Technology
Jewelry store design
JewelryProcess and timeline
How a Tidio Project Runs, Start to Finish
Six steps, with nothing switched on for visitors until you approve a test. Your calculator choices decide how long each Tidio step takes.
- 1
Brief and question list
You send your common questions and the moments shoppers hesitate. We turn them into the first set of flows.
- 2
Install and connect
Tidio is installed, your store connected and order context confirmed for agents.
- 3
Style the widget
Colours, greeting, position and mobile spacing are set in a duplicate theme and checked against your buttons and banners.
- 4
Build flows and AI
Flows are written and linked to a person; AI answers are trained on your policies and limited.
- 5
Test conversations
We run test conversations on phone and desktop, in and out of hours, and review every answer.
- 6
Switch on and hand over
After sign-off the widget goes live. You receive a training video and notes on editing flows.
Compare your options
DIY, Marketplace Gig, Agency or Our Tidio Setup?
Four usual routes to a working live chat. This comparison shows who tests the parts that decide whether chat helps or hurts.
| What matters | Set it up yourself | Marketplace gig | Agency retainer | Store Design Expert |
|---|---|---|---|---|
| Widget checked against sticky bars on phone | You test | Rarely | Yes | Yes |
| Flows written from your real questions | Defaults | Rarely | Sometimes | Yes |
| AI limited to approved sources | No | No | Sometimes | Yes |
| Handover and hours tested | Spot check | Rarely | Yes | Yes |
| Test conversations reviewed | No | No | Sometimes | Yes |
| Price known before work begins | Yes | Yes | Quote only | Yes |
| Written test log and training video | No | Rarely | Extra cost | Yes |
| No retainer or minimum spend | Yes | Yes | No | Yes |
Inside every project
What Protects Your Store and Your Visitors During Tidio Setup
Chat speaks to customers on your behalf, so these six habits come with every package.
Tested before it speaks
Flows and AI answers run on test conversations first, so no visitor meets an untested reply.
AI limited to your sources
We restrict AI answers to the pages and policies you approve and test edge questions before launch.
Least access needed
A collaborator request is enough. Card details and owner passwords are never requested during Tidio work.
No lock-in
You own the Tidio account, the flows and the data. Notes let anyone else edit them.
Phone tested first
The widget is checked against sticky bars, cookie banners and drawers on real screen widths.
Fixed scope, two revision rounds
The Tidio price is agreed before work starts, and changes inside scope run in two structured rounds.
Interactive price calculator
Build Your Tidio Setup Package
Choose a package, then tell us your theme type, which channels you want and whether you use AI answers. The fixed price and Tidio delivery window update with every click.
Request a custom quote
Headless storefronts, custom chat triggers by customer segment, multi-store setups, voice and phone channels and helpdesk integrations are scoped separately and quoted at a fixed price.
Request a QuoteChanged your mind? Choose Styled Chat Bubble, Flows and Handover or AI Chat Assistant above to return to the instant calculator.
Packages and comparison
Tidio Setup Package Comparison
Line-by-line detail of what each package covers, useful when choosing between configuring the chat yourself and having it built and tested.
| What is included | Styled Chat Bubble $590 | Flows and Handover $1,190Recommended | AI Chat Assistant $1,990 |
|---|---|---|---|
| Tidio installed and connected | Included | Included | Included |
| Widget styled and placed | Included | Included | Included |
| One common-question flow | Included | Included | Included |
| Hours and offline form | Included | Included | Included |
| Test conversation log | Included | Included | Included |
| Order status flow | Not included | Included | Included |
| Shipping and returns flows | Not included | Included | Included |
| Handover rules and alerts | Not included | Included | Included |
| Training video | Not included | Included | Included |
| AI assistant set up | Not included | Not included | Included |
| Policy and page sources chosen | Not included | Not included | Included |
| Answer limits set and reviewed | Not included | Not included | Included |
| Fixes after launch | Not included | Not included | 30 days |
| Typical delivery | 3 to 5 days | 5 to 8 days | 8 to 12 days |
For Tidio Live Chat App Setup for Shopify, the price and the delivery estimate shown in the calculator above are the ones that apply.
Why Store Design Expert
Why Owners Choose Us for Tidio Work
Anyone can paste a chat widget. Owners hire us for the placement, the flow writing and the testing that make it useful.
Daily work inside Shopify themes
Carts, banners and sticky bars are everyday material, so widget conflicts are spotted early.
Rated 4.9+ by verified clients
The reviews shown here come from verified Store Design Expert clients, so you can weigh them before ordering Tidio work.
Prices you can plan around
Every Tidio package, option and extra has a visible price. Tidio's own plan fees go to Tidio, so check its current plans.
A direct line to the builder
You speak with the person with your theme open while Tidio is configured, not a ticket queue.
Honest advice on tools
If Shopify Inbox covers your needs, we tell you before you pay.
Experience since 2015
More than 450 Shopify stores launched means we have heard most shopper questions already.
What we need to get started
What We Need Before We Open Tidio and Your Theme
Three ways to give access for Tidio work, then a short list of decisions only you can make.
Accept our collaborator request
Send your store address and approve the Tidio request. You stay the owner and can remove our Tidio access in one click.
No store yet? We build it first
We can create the store in our Partner account, set chat up there and transfer ownership when finished.
Or invite us to Tidio
Add us as a limited operator in Tidio. You can remove our access at any time, and passwords are never shared.
Your common questions
Send the questions shoppers ask most and the answers you give, so flows start from real material.
Your working hours
Tell us when your team is online and how fast you want to respond.
Your policies and pages
Send shipping, returns and warranty wording so the bot and AI follow what you promise.
For Tidio work, owner passwords and card details are never requested. Tidio edits are made in a duplicate theme after a backup, and we log what changed.
Testimonials
What Store Owners Say Before You Order Tidio Live Chat App Setup for Shopify
Verified Store Design Expert clients describe the brief, the build and the handover in their own words.
Verified
Store Design Expert was very knowledgeable about what I needed done to fix my Shopify store and how to improve the store layout. The project was completed very quickly, and I will definitely use them for support as my business grows.
ST
Samuel T.United States
Verified
Very satisfied with the work. Most importantly, Store Design Expert responded promptly to my questions and concerns. Thank you!
KB
Kyle B.United States
Verified
Outstanding work and outstanding customer service. Five stars! I will absolutely use Store Design Expert again for my next book.
KM
Katharine M.United States
Verified
Store Design Expert was great! They delivered exactly what I asked for and even offered helpful extra suggestions. Highly recommended.
PW
Paul W.United States
Verified
I request Store Design Expert every time I have a project. They are professional and give real attention to detail, which makes the work stand out.
LK
Laura K.United States
Verified
They kept communicating until the problem was fully resolved, and the result was great.
HJ
Henry J.United States
Verified
Super helpful and patient. I am new to ecommerce and Store Design Expert talked me through the whole process and even fixed my payment bridging for me!
LR
Lois R.United Kingdom
Verified
I am beyond satisfied! Store Design Expert went above and beyond on my project. Highly recommended!
MD
Michael D.United States
Verified
The experience was tailored to my brand and specifications to the letter. I love the result.
EP
Eric P.United States
Related searches
What People Search For Before Ordering Tidio Live Chat App Setup for Shopify
Owners reach this page from different searches. Here is how the common ones relate to Tidio Live Chat App Setup for Shopify.
People who look up “tidio live chat app setup”, “tidio shopify app”, “tidio live chat shopify” or “tidio chatbot shopify” usually want Tidio Live Chat App Setup for Shopify; the calculator above shows the price and delivery estimate before you commit.
If you searched for “tidio integrations with shopify”, “tidio ai shopify”, “shopify app store tidio lyro ai” or “tidio pricing”, Tidio Live Chat App Setup for Shopify is the work that answers it.
“how much does tidio cost”, “tidio vs shopify inbox”, “what is tidio” or “tidio chatbot” all point to the same job, which Tidio Live Chat App Setup for Shopify covers from start to finish.
“how to remove tidio from shopify” or “tidio customer service”: owners type these when they need Tidio Live Chat App Setup for Shopify, and the packages above are priced for that job.
FAQ
Tidio Shopify Setup FAQs
Answers on cost, bots, AI, mobile layout and handover.
How much does Tidio Shopify setup cost?
Styled Chat Bubble is $590, Flows and Handover $1,190 and AI Chat Assistant $1,990. Theme type, channels and languages add to that, and the calculator shows the total before you pay. Tidio's plan fees are billed by Tidio.
What is Tidio and who needs it?
What is Tidio? It is a live chat and chatbot tool, with an AI assistant, that installs on Shopify. It suits stores where shoppers ask questions before buying. If your traffic is small, a simpler tool may do.
What does Tidio pricing not tell me?
Tidio pricing is based on plan tiers and conversation volumes. It does not tell you how many conversations you will have. We estimate this from your traffic in the brief so you pick a plan that fits.
How much does Tidio cost for a small store?
How much does Tidio cost depends on the plan and features, and it is billed by Tidio. We check your traffic and the features you need so you do not pay for tiers you will not use.
How long does Tidio live chat app setup take?
A styled widget takes 3 to 5 working days, a full flows build 5 to 8 and an AI setup 8 to 12. Extra channels, languages or older themes add days, shown beside each option.
Can you install the Tidio Shopify app on a custom theme?
Yes. The Tidio Shopify app installs through app embeds on modern themes. On older or custom themes we add the code in a duplicate theme and test the result before publishing.
How do Tidio integrations with Shopify work?
Tidio integrations with Shopify show customer and order context to agents and let flows answer order questions. We confirm what appears in your account and test it with a real order.
Can you set up a Tidio chatbot Shopify visitors will not find annoying?
Yes. A Tidio chatbot Shopify stores benefit from asks first what the visitor needs, answers simply and always offers a person. We avoid pop-ups on every page and test timing carefully.
Is Tidio AI Shopify stores use safe on my store?
Tidio AI can answer routine questions, but it should follow your policies. We restrict it to approved sources, test it with real questions and keep a person available for anything uncertain.
Do you set up Tidio Lyro AI answers from the Shopify App Store?
Yes. The Shopify App Store Tidio Lyro AI listing is the usual route to the assistant. In the largest package we set Lyro up on your policies and pages, then review its answers before launch.
Tidio vs Shopify Inbox: which should I choose?
Shopify Inbox is simple and free to start. Tidio adds bots, AI and more channels. We compare both against your traffic and team size and give a written recommendation.
How do I run tidio live chat Shopify support after launch?
Tidio live chat Shopify stores run best with a short daily check: read new conversations, fix any answer that missed and add a reply where one is missing. Tidio customer service helps with the app itself, and we cover your setup.
Do you need my Shopify password for Tidio Live Chat App Setup for Shopify?
No. A collaborator request keeps you as owner of the Tidio setup and can be revoked instantly. If you have no store yet we build the Tidio setup in our Partner account and transfer it.
How to remove Tidio from Shopify if it does not suit us?
How to remove Tidio from Shopify cleanly: disable the app embed, uninstall the app and check the theme for leftover code. We do this in a duplicate theme so your live store is never at risk.
Ready when you are
Order Your Tidio Shopify Setup
Choose a package, watch the fixed price settle and have chat, bots and AI answers built and tested by a team that has launched 450+ Shopify stores. Test conversations run before any visitor meets the bot.
Secure payment · Two rounds of changes · Test log and training video included