Shopify stores designed and launched
Shopify functionality task
Live Chat for Shopify Store: Put a Real Person One Click Away
Comparing options for a live chat for Shopify store, free or paid? We install the tool you choose in a duplicate theme, brand it and test on real phones. From $59, fixed price.
- Tidio, Tawk.to or your tool
- Branded and set to your hours
- Placed clear of the cart
- Loaded without slowing pages
From$59
Delivery1 to 4 working days
Revisions2 rounds
Our track record
Over 450 Stores Launched Since 2015. Here Is What That Means for Your Live Chat Widget.
Store Design Expert has designed and launched more than 450 Shopify stores, and verified clients rate us 4.9+ on average. A live chat widget is a small task, so it gets a fixed price, a clear scope and the same checking as a large project.
Average rating from verified clients
Building Shopify stores since
Secure checkout
Pay through a protected checkout and keep a full order record.
Two revision rounds
Included in every package, so the result matches what you pictured.
Backup before changes
We work on a duplicate of your theme, never on your live store.
Problem and result
Live Chat for Shopify Store: Be There at the Moment of Doubt
A shopper deciding on a purchase often has one question that stops them. A live chat widget lets them ask it and get an answer while they are still on the page, as long as it is set up so it looks like part of your store and does not slow it down.
Questions that go unanswered
Shoppers with a question have only a contact form or an email address, so they leave. Where a chat widget exists it is unbranded, covers the cart button or slows the page.
A chat that fits the store
A branded chat button opens a window with your greeting and hours. It stays clear of the cart, loads after the page, and your team is alerted on desktop or phone.
What is included
What Your Live Chat Widget Includes
When you add a live chat widget to Shopify, you get the tool installed, branded and tuned, not just pasted in.
Implementation checklist
- Installation of the chat tool you choose, such as Tidio or Tawk.to
- Colours, logo and greeting matched to your brand
- Chat hours and an away message
- Optional pre-chat questions for name and email
- The widget hidden on checkout and any pages you choose
- Placement clear of the sticky bar, cart drawer and cookie banner
- The script loaded after the page so speed is protected
- Handover note covering the team inbox, alerts and where to change settings
Chat tools have their own plans, limits and terms that change over time and that we do not quote, and answering chats is done by your team. Chat transcripts hold personal data, so privacy wording and handling remain your responsibility.
See how it works
From a Contact Form to a Live Conversation
Imagine a shopper on a phone with a question about sizing. They open the chat, ask and get a reply while the product is still on screen.
Scope boundaries
Exactly What Is and Is Not Covered for Your Live Chat Widget
Your live chat widget is priced against a defined scope, so check what is covered, what is excluded, what we need and when a separate quote makes more sense.
Included
- A live chat widget on your live theme
- Branding, hours and placement
- Speed and phone checks
- A handover note and two rounds of revisions
Not included
- Answering chats or staffing
- Building chatbots or flows
- Paying for the chat plan
- Any change inside the checkout that Shopify controls
Access we need
- Collaborator access to your Shopify store
- Your chat tool account or choice
- Your greeting and hours
Quote triggers
- Chatbot flows and automation
- Several chat tools at once
- A store theme modified at length by page builder apps
Typical turnaround
- 1 to 3 working days for most live chat widget jobs
- Faster options in the calculator
- Timing confirmed before work starts
After launch
- Two revision rounds before go-live
- A short handover note for your live chat widget
- Questions answered; larger changes quoted on their own
Compare your options
Live Chat for Shopify Store With a Quick Paste, an App or a Freelancer?
See how the main ways of handling a live chat widget stack up on the points that tend to cause trouble later.
| What matters | Free app or DIY | Gig marketplace | Large agency | Store Design Expert |
|---|---|---|---|---|
| Branded to your store | Rarely | Sometimes | Sometimes | Yes |
| Hidden on checkout and chosen pages | Sometimes | Sometimes | Rarely | Yes |
| Loaded without slowing pages | No | Sometimes | Rarely | Yes |
| Team alerts working | Sometimes | Often | Sometimes | Yes |
| Price known before work begins | Free but time-costly | Varies | Quote only | Yes |
| Theme backup before any change | No | Rarely | Usually | Yes |
| Two revision rounds included | No | Varies | Extra cost | Yes |
| Handover note for what changed | No | Rarely | Sometimes | Yes |
Price calculator
Price Your Live Chat Widget
Pick a package, adjust the options for your live chat widget and set your speed. The fixed price and delivery estimate update with every click, with no hidden fees.
Request a custom quote
Chatbot flows and automation, several chat tools at once and themes heavily modified by page builder apps are scoped separately and quoted at a fixed price.
Request a QuoteChanged your mind? Choose Chatdesk Basic, Chatdesk Standard or Chatdesk Plus above to return to the instant calculator.
How it works
How We Handle Your Live Chat Widget, Step by Step
Here is the route your live chat widget takes in six steps, ending with a published result and a note on how it works.
- 1
Purchase
Select the package and options that fit your live chat widget, and checkout locks in a fixed price and a delivery estimate.
- 2
Access
Invite us as a collaborator and complete the quick brief for the live chat widget, which keeps your account and passwords entirely under your control.
- 3
Build in a duplicate theme
We build the live chat widget in a duplicate theme first, so a mistake can never reach your live checkout.
- 4
QA
We test the live chat widget on phones, tablets and desktops against the acceptance criteria before you see anything.
- 5
Handover
Following your approval we release the live chat widget and leave you with a clear record of the changes.
- 6
Support
Should the live chat widget need a tweak once it is live, tell us and we will either fix it or quote it, never surprise you.
Compatibility and QA
Live Chat Widget Checks and Acceptance Criteria
The live chat widget is only handed over once it meets the acceptance list below, and a saved copy of your theme means nothing is ever final until you say so.
What we test
- ChatA test chat reaches your team and the reply comes back to the shopper.
- RulesThe widget hides on checkout and the pages you chose.
- SpeedThe chat script loads after the page and speed is compared before and after.
- DevicesThe live chat widget is checked on recent iPhone, Android, tablet and desktop widths, including small phones at 320 pixels.
- BrowsersChrome, Safari, Firefox and Edge, each in its current version.
- OverlapThe widget never covers the cart, sticky bar or cookie banner.
Acceptance criteria
- The chat widget shows on the chosen pages
- A test chat reaches your team
- The widget is branded as agreed
- The chat window fits a narrow phone screen
- The handover note covers the inbox and alerts
What we need to get started
What We Need to Get Add Live Chat Widget (Tidio / Tawk.to) Started
Give access in whichever way you prefer, then send the short list of details for the live chat widget, and nothing reaches your live theme before you approve it.
Collaborator access
Invite us from your Shopify admin and we can begin the live chat widget without anyone sharing a password, and you remove us when the work ends.
No store yet? We build it first
No store yet means we build the live chat widget in our Partner account and you take over the finished store, picking your plan at that point.
Prefer to share a login?
If you would rather not use the collaborator route for the live chat widget, send staff login details, although we always recommend the easier-to-revoke option.
Your tool
Tell us which chat tool you use or want, and share an account we can connect, or tell us to set one up.
Your team
Tell us who will answer chats and during which hours.
One decision maker
Pick one reviewer for the live chat widget so every change request lands at once and fits the two included rounds.
If you are unsure which route suits the live chat widget, say so in the short form after checkout and we will suggest the simplest one.
Testimonials
What Store Owners Say Before You Order Add Live Chat Widget (Tidio / Tawk.to)
Verified feedback from clients who trusted us with their Shopify stores and quick tasks alike.
Verified
Store Design Expert delivered an outstanding website development experience! Their professionalism and attention to detail exceeded my expectations, and their proactive communication kept everything running smoothly. Truly impressed by their deep understanding and dedication.
WG
Warren G.United States
Verified
Store Design Expert is the only one I use for all things WordPress. They have a high level of understanding, deliver quality work and are easy to deal with.
SC
Scott C.United States
Verified
A pleasure to work with. They did pretty much everything I asked and definitely exceeded my expectations. I will be working with Store Design Expert again soon.
JL
Jerry L.United States
Verified
Superb work! Store Design Expert is incredibly patient, and even when I did not fully understand my own questions, everything was explained again in detail. My vision was implemented perfectly, and the work is worth every cent I spent.
KB
Katrin B.Germany
Verified
Very impressed with the build-out. My store is ready to get started, and I am sure I will reach out for edits down the road, but this is everything I could ask for to get the party started. Thanks again, and I will be in touch for future projects.
DH
Dale H.United States
Verified
Very quick and detailed work! Store Design Expert does exactly what you want, in a very professional manner.
LF
Lena F.Germany
Verified
Store Design Expert did an outstanding job with top-notch professionalism on my website project. Everything was delivered quickly without compromising quality. I could not have asked for better!
JM
Jason M.United States
Verified
The website development work was nothing short of professional, with top-notch quality. Their exceptional level of cooperation made the collaboration seamless and enjoyable. Highly recommend working with Store Design Expert!
JC
Jeremy C.United States
Verified
Super great to work with, and super fair!
RO
Robert O.United States
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People who look up “live chat solutions for shopify”, “live chat for shopify app” or “free live chat app for shopify” usually want Add Live Chat Widget (Tidio / Tawk.to); the calculator above shows the price and delivery estimate before you commit.
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FAQ
Live Chat for Shopify Store Questions
Straight answers about cost, scope, timing, apps and what we need from you for your live chat widget.
Can you set up a live chat for Shopify store for me, and what does it cost?
Yes. Packages start at $59. The calculator adds options such as product context in the chat, chat hours, delayed loading and quick answers, and shows your exact price and delivery estimate.
When will the live chat widget be ready after I order?
Expect 1 to 4 working days for the live chat widget once we have access to your store, with faster delivery available in the calculator when you need it.
Is Add Live Chat Widget (Tidio / Tawk.to) safe for my live store?
Yes. We work on the live chat widget in a duplicate theme first, check it against a written list and publish it only after you say yes, leaving your original theme as a backup.
What do you need from me for Add Live Chat Widget (Tidio / Tawk.to)?
Collaborator access to your store, your chat tool account and your hours. With no store yet, we set one up in our Partner account, build the live chat widget there and hand ownership over to you.
What packages are available for Add Live Chat Widget (Tidio / Tawk.to)?
There are 3 Add Live Chat Widget (Tidio / Tawk.to) packages: Chatdesk Basic at $59 (1 to 2 working days), Chatdesk Standard at $99 (2 to 3 working days) and Chatdesk Plus at $169 (3 to 4 working days).
What is in the Chatdesk Basic package of Add Live Chat Widget (Tidio / Tawk.to)?
A live chat widget from the tool you choose, such as Tidio or Tawk.to, installed, branded and placed so it never covers the cart. It includes: Live chat widget installed; Branded to your store; Placed clear of the cart; Desktop and mobile tested; Chat hours and greeting. Chatdesk Basic costs $59 and takes 1 to 2 working days.
What does the Add Live Chat Widget (Tidio / Tawk.to) calculator ask me?
Beyond the package, Add Live Chat Widget (Tidio / Tawk.to) needs 3 decisions from you: which tool (Tawk.to or Tidio, Another tool you use); how much set-up (Install, brand and place, Plus hours, pre-chat form and quick answers); how soon do you need it live (Standard, Sooner, Fastest).
Which extras can I add to Add Live Chat Widget (Tidio / Tawk.to)?
For Add Live Chat Widget (Tidio / Tawk.to) you can add Product context passed to the chat (+$20), Chat hours and away message (+$10), Delayed load for speed (+$10), Quick answers prepared (+$15) and Repair a chat widget that covers the cart (+$15).
How quickly can Add Live Chat Widget (Tidio / Tawk.to) be delivered?
Expect 1 to 4 working days for Add Live Chat Widget (Tidio / Tawk.to), depending on the package you choose. Faster scheduling is offered in the calculator: Sooner (+$30), Fastest (+$59).
Ready when you are
Live Chat for Shopify Store: Answer Questions Before They Become Exits
Pick your package, see the exact price and delivery estimate and get a chat widget that looks like your store and does not slow it down on every device. If you need chatbot flows or several chat tools, request a quote and we will scope it with you.
- Fixed price
- Two revision rounds
- Backup before changes